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FAQ

  • Q Can your products meet environmental or safety standards?

    A Yes, we can produce according to different standards required by your target market, such as OEKO-TEX® Standard 100, REACH, RoHS, California Proposition 65, etc. Please inform us of your requirements when you request a quotation.
  • Q Can you provide OEM or ODM services?

    A Yes. OEM: production according to your design or sample. ODM: we can offer our existing styles for you to choose from, or we can develop new designs based on your requirements. We have a professional design team to support you.
  • Q How do you ensure product quality?

    A We have a strict internal quality control system, with inspections at every stage from raw material arrival to finished product shipment. Before shipment, we can provide photos/videos, or you can arrange a third-party inspection (e.g., SGS, BV) at your own cost.
  • Q What payment methods do you accept?

    A We accept T/T (telegraphic transfer), PayPal (for small sample orders), Western Union, etc. For regular orders, a 30–70% deposit is required in advance, with the balance paid before shipment or against the copy of the bill of lading.
  • Q What is the typical production lead time?

    A Sample lead time: 3–7 days (depending on complexity).
    Mass production: usually 15–30 days for socks, 20–40 days for bags. Exact delivery time depends on order quantity and production schedule; it will be confirmed when you place the order.
  • Q What is the customization process?

    A The basic process is as follows:
    Discuss requirements (style, quantity, material, design, etc.)
    Get quotation and confirm
    Make samples and confirm
    Sign contract and pay deposit
    Mass production
    Quality inspection
    Balance payment (according to terms)
  • Q How can I get samples? Can I get free samples?

    A We can provide free samples of our regular stock items, but the shipping cost is borne by the customer. For custom samples, a sampling fee is required, which is refundable against the formal order.
  • Q Is there a minimum order quantity (MOQ) for custom products?

    A Yes. MOQ varies by product. For socks, it is usually 100 pairs per design. For bags, it is usually 100-500 pieces per design. Specific quantities can be negotiated depending on the style and complexity of the process. Small trial orders and sample orders are also welcome.
Our designers have the ability to turn your ideas into real products.
XiangHui provide professional custom service Since 2013.

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 Add: Room C908-909, Xihu International Technology Building, Xihu District, Hangzhou City, Zhejiang Province
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